Description of Goods
Photographs, drawings, diagrams and descriptions are for guidance purposes only and do not necessarily represent the products on offer; any sizes, capacities and dimensions quoted are approximate and also for guidance purposes only.
Sylvanian Heaven reserve the right to change the description or specification of its products without notice.
The prices shown on our website include VAT at the applicable rate and are for UK customers only.
Sylvanian Heaven reserve the right to alter the displayed prices without notice.
All pricing is, and all transactions will be undertaken in, Pounds Sterling.
Any discrepancy in pricing will be advised to you by email and you will have the opportunity to revise or cancel your order at that stage.
Please note that delivery charges are charged on each order and the delivery options and prices are displayed on the Shopping Basket page and added to the total value of your order.
If you place your order by phone or online you have a legal right to cancel it within seven days.
We must receive confirmation in writing by post to Sylvanian Heaven, 4 Sherwood Grove, Bingham, Nottingham. NG13 8RG, UK. or email email@example.com within fourteen days of delivery. All items returned to us must be received in a saleable condition and if collection of an item is required we will charge you the cost of collection which will be notified at the time of collection. If you need to speak to someone please call our customer services on 01949 876184 (0044 1949876184 outside the UK) or 07917 533390 (00447917533390 outside the UK)
Availability of Goods
There will inevitably be occasions, due to circumstances beyond our control, when products may be temporarily out of stock and we are unable to guarantee their availability at all times. As a result, Sylvanian Heaven will in no circumstances be liable for the non-availability of any product.
In the unlikely event that we are unable to fulfil any aspect of your order we will advise you on your delivery note/invoice and we will refund your credit/debit card account within 3 working days of the invoice date.
Special Offers and Promotions
In order to maintain supplies for all of our customer’s Sylvanian Heaven reserves the right to limit the number of products on promotion or special offer that may be ordered by a customer.
Cancellation or Amendment of Orders
When you place an online order for Sylvanian Heaven products you will receive confirmation of your order from Sylvanian Heaven by email.
Because we endeavour to fulfil all orders immediately we regret that it is not possible for you to amend or cancel your order once it has been placed. However you may take advantage of our 14 day money back guarantee through your selected Trading Partner (see below).
We process our payments through PayPal, who in turn will advise you of the whether your payment to Sylvanian Heaven has been processed.
Before your order is accepted your card details will be checked and payment verified. You will receive email confirmation of our acceptance of your order, provided we have been supplied with a valid email address.
Delivery will be made by Royal Mail standard parcels or TNT. If you require a signed for delivery then please choose that option prior to purchase.
Delivery to countries other than the UK would be charged on an order by order basis. Sylvanian Heaven cannot guarantee what service and at what cost.
Sylvanian Heaven 14 day money back guarantee.
If for any reason you are not satisfied with your goods Sylvanian Heaven will refund the price of the goods provided that they are returned to ourselves, you will be informed of where to send it at the time this is agreed, unused and in their original condition, together with the original packaging, within 14 days of the date of the invoice, which you must also produce to ourselves at the time you return the goods.
Fair Wear & Tear
The above guarantee does not apply to fair wear and tear or damage caused by misuse or abuse of the products.
Limitation of Liability
Sylvanian Heavens liability (even if it has been negligent) shall not extend to loss of business, income or profits; failure to make predicted savings; "wasted" expenditure; losses which are not a direct consequence of the action (or lack of action) of Sylvanian Heaven or its sub-contractors, Trading Partners or agents or any other consequential loss. To the extent allowed by law, Sylvanian Heavens liability shall be limited to the value of the goods supplied.
Consumers’ statutory rights are not affected.
Data Protection and Privacy
The personal information with which you provide us will be safeguarded by Sylvanian Heaven and will only be used for certain specific purposes. For more information in this connection, please see our Privacy Statement.
To order goods from the Sylvanian Heaven website you must be at least 18 years of age.
Sylvanian Heaven reserves the right to:
Terminate or alter the Sylvanian Heaven website service
Alter these terms and conditions at any time by posting notice of such alteration together with the altered terms on the website.
Whilst Sylvanian Heaven makes every effort to ensure the accuracy of the content of this website, it cannot guarantee that the service will operate without any interruption.
If you have any comment regarding this website or its contents please email us at firstname.lastname@example.org
These terms of business shall be subject to and interpreted in accordance with the laws of England and Wales and the Courts of England and Wales shall have the sole right to hear disputes concerning or arising from them.